Trey Spiller, Director at Cohost discussed how the company was able to successfully keep a track of their conversations with vendors and guest, leading to better communication and increased clarity.
Company
Cohost is a full-service property management company. Cohost manages rental assets so that lessors can have peace of mind from the day to day involvement. Â
- Website http://www.cohost.com
- Industries Real Estate
Problem
Cohost wanted to record important meetings with OTA vendors (Airbnb, Homeaway), and their guests.
There was no solid documentation of what they were mutually agreeing to in their online meetings using the different conferencing softwares, which could lead to a lot of problems and confusion. That's when they went about searching for solutions on Google, and found Fireflies. They were initially hesitant about the Nexus Laws for Recording, but they decided to give it a try.
Solution
Fireflies tool is working well for them because it integrates well with other web-conferencing softwares. This is a feature that they really needed because they have a lot of vendors and guests, which are very diverse in terms of location, culture, etc. Having to work with a variety of web-conferencing softwares was making it difficult to manage the high volume of meetings that they were having everyday. Fireflies offered the features like meeting transcription using voice recognition software.
They just have to invite Fred Fireflies to every meeting and it will do all the work for them.
Results
Though they are still evaluating the exact performance improvement, they can already see the positive improvements Fireflies is bringing to their work effectiveness, and creating transparency in relationships.
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