Customer Support Agent
Handles tier-1 support 24/7. Answers from your knowledge base. Escalates to a CSM when needed.
Share on: help center, support email, in-app trigger
1,200+
CS teams
8,000+
Customer calls / month
24/7
Customer coverage
99%
Completion rate
Automate customer calls 24/7 while your team sleeps
A Voice Agent for Every Customer Conversation
User Research Agent
Conducts structured user interviews at scale. No scheduling. Captures goals, workflows, and pain points.
Share on: in-app prompt, research panel invite, NPS follow-up
Customer Testimonial Agent
Collects customer stories at scale — structured and ready for marketing content.
Share on: post-renewal email, NPS high-score trigger
Step 1
Create Your Agent
Pick a use case. Questions and instructions pre-loaded. Adjust tone, language, and session length if required. Or build a custom agent from scratch.
Step 2
Add Knowledge Base
Upload your product docs, help center FAQs, or onboarding guides. The agent answers only from your content — on-brand responses, never improvises.
Step 3
Share Anywhere
Customers click the link, verify, and start talking immediately. No app, no download, no scheduling. Available 24/7 from any device.
The call ends. Your CS platform updates. The insight is ready.
Customer Insights, Ready After Every Call
Meeting Notes
Transcript, summary & action items
Structured call notes, full transcript, summary, and action items — ready immediately after every call.
AI Skills
Automated customer insights after every call
Skills that run after every call. Get feedback and sentiment from each conversation. Surface churn signals and feature requests across all your calls.
AskFred
Ask anything about any call
Feedback, churn signals, feature requests. Fred answers from the transcript.
Trust & Compliance
SOC 2 Type IISecurity certified
GDPREU data compliant
FERPAEducation data safe
HIPAAHealth data safe
No model trainingYour data stays yours
Transcripts encrypted in transit and at rest. Your data is never used to train shared AI models.
Everything CS Leaders Ask Before Switching
An AI voice agent for customer success runs real spoken conversations with your customers. Support, research, feedback, or testimonials. No CSM on the call. It runs on your playbook, captures structured data, and pushes it to your CS platform automatically.
Yes. 99% completion rate. Customers like 24/7 availability and no scheduling. Many prefer it to waiting for a CSM's calendar.
You set the length. Anywhere from 5 to 40 minutes, depending on the use case. A support call might run 10 minutes; a user research interview might run 30. Customers join from any device, any time.
Voice Agents answer only from your content: product docs, FAQs, help articles, onboarding guides. If a question falls outside that content, the agent flags it for a human CSM rather than making something up.
Full call summary, sentiment score, user feedback grouped by theme, health score update, churn risk flags, and feature requests. Pushed automatically to Pylon, Planhat, Gainsight, HubSpot, Salesforce, or 100+ other integrations.
Yes. SOC 2 Type II, GDPR, FERPA, and HIPAA certified. Customer identity is verified before the call starts. Your data is never used to train shared AI models.
Free to start. 50 credits included, no time limit, no card. After that, credits start at $0.06 per minute.
Under 10 minutes. Pick your use case, load your content, copy the link, share with customers. Or build a custom agent for any conversation your team runs.