Customer Satisfaction ScorecardCustomer Success
Get a consistent score that reflects true customer sentiment—based on what customers actually say. Know whether they're delighted promoters or at risk of churning—with evidence to back it up.
Score Every Customer Interaction With Real Insight
Clear Ratings: Every customer conversation is analyzed and scored from 1 to 10, giving a powerful satisfaction metric.
Evidence Points: See why the score is justified with customer quotes, tone, and language patterns.
Key Moments: Get timestamps for pivotal moments—compliments, or frustrations, & take a swift informed action.
Why Teams Use The Customer Satisfaction Scorecard AI App
Early Warnings: Catch signs of dissatisfaction early. Spot at-risk accounts by monitoring dips in satisfaction scores.
Find Promoters: Identify happy customers who could be great candidates for testimonials, referrals, or case studies.
Track Trends: View satisfaction trends by account, team, or product & identify drivers of delight or disappointment.
Seamless Integration with the Tools You Already Use
With 60+ integrations—including CRMs, ATS, Slack, Zapier, and custom APIs—
Fireflies seamlessly fits into your workflow.
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