Agent Scorecard AI AppCustomer Support
Get clear yes/no answers about agent performance. See if they understood issues, solved problems, and offered alternatives - with timestamps for every point.
Agent Scorecard AI AppCustomer Support
Get clear yes/no answers about agent performance. See if they understood issues, solved problems, and offered alternatives - with timestamps for every point.
Agent Scorecard AI AppCustomer Support
Get clear yes/no answers about agent performance. See if they understood issues, solved problems, and offered alternatives - with timestamps for every point.
Agent Scorecard AI AppCustomer Support
Get clear yes/no answers about agent performance. See if they understood issues, solved problems, and offered alternatives - with timestamps for every point.
Agent Scorecard AI AppCustomer Support
Get clear yes/no answers about agent performance. See if they understood issues, solved problems, and offered alternatives - with timestamps for every point.
Agent Scorecard AI AppCustomer Support
Get clear yes/no answers about agent performance. See if they understood issues, solved problems, and offered alternatives - with timestamps for every point.
Get Clear Support Quality Answers
Issue Understanding: See if agents took time to grasp customer problems
Problem Solving: Track if agents found solutions
Alternative Options: Check if agents offered other solutions when needed
Why Teams Use the Agent Scorecard AI App
Clear Evaluation: Get simple yes/no answers about call quality
Exact Moments: Find specific instances with timestamps
Agent Development: Show agents exactly where to improve
Support Managers: Evaluate team performance objectively
Support Trainers: Find real examples for training
Works With Your Support Stack
Help Desks: Send scores to Zendesk and Freshdesk
Training Platforms: Share examples in learning management systems
Team Communication: Post scores in Slack and Microsoft Teams
Seamless Integration with the Tools You Already Use
With 60+ integrations—including CRMs, ATS, Slack, Zapier, and custom APIs—
Fireflies seamlessly fits into your workflow.
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