Turn Intercom Calls and Meetings into Notes with the Intercom and Fireflies.ai Integration

The Intercom Integration with Fireflies.ai brings Intercom phone calls into Fireflies for transcription and AI summaries, and sends meeting notes back to Intercom contacts, leads and conversations, keeping customer information organized without manual updates.

Key Benefits

• Call Transcription: Bring Intercom phone calls into Fireflies to generate transcripts and AI summaries.
• Notes in the Conversation: Write call notes back to the original Intercom conversation thread, so your team can find the call summary and follow-up details.
• Updated Customer Records: Send meeting notes to the relevant Intercom contacts or leads, including meetings that happen outside Intercom.
• Lead Management: Create new leads from meeting participants, or attach notes only to existing contacts and leads.

How to Integrate Intercom with Fireflies.ai

You need an Intercom account with access to your Intercom workspace and an active Fireflies account.