10 Tools To Integrate Customer Feature Requests into Your Product Development

Every product or service can be improved; the key is listening to customer feedback.

Successful SaaS (Software As A Service) companies emphasize the importance of user input.

These could be ideas to change how the buttons look, wanting your product to work with other software customers use, asking for updates to already successful services, or even suggesting entirely new features.

These requests show how people use your product and what they want from it. When your product meets their needs, it builds trust, and customers are more likely to share helpful ideas and be loyal to your company.

A feature request tool can come in handy to collect ideas, prioritize them, and turn feedback into action.

What is a feature request tool?

A feature request tool gathers customer feedback for digital businesses. It's a game-changer—your customers share thoughts on your product and suggest upgrades, and by implementing their ideas, you enhance customer satisfaction, retention, and sales.

How to handle feature requests?

• Centralize all feature requests in one place so you don't spend time searching for them.
• Have customers vote in on requests to get a broader idea of popular demands.
• It's alright to say no. Being honest and saying no when needed builds trust and keeps customers satisfied.
• Keep customers informed about your feedback process. A good tool assures them that requests are logged, discussed, and might go live.
• Don't treat all requests equally; categorize them by relevance and significance for efficient prioritization.
• Engage internally after customer votes. Team insights, spanning support, sales, and products, provide a comprehensive view of the feature requests so you can prioritize.
• Keep everyone content with a roadmap—displaying planned features and their status for transparency and customer satisfaction.
• Notify everyone involved in the process about changes.

Let's discuss 10 tools to integrate customer feature requests into your product development.

1. Fireflies.ai

Fireflies is an AI note-taker that can be used to gather customers' feature requests. Its advanced AI-powered conversational intelligence and meeting transcription capabilities can be a critical asset in capturing and analyzing your customer feedback from various interactions.

Fireflies’ ability to transcribe, categorize, and analyze conversations from meetings, customer support calls, and other communication channels lets you gather a wealth of data regarding your customer preferences, pain points, and desired features.

Key Features

• With over 90% accuracy, Fireflies transcribes meetings in 60+ languages, providing detailed summaries, action items, and customizable notes.
• Utilize Smart Search to review calls quickly. It also allows you to create custom topic trackers with the click of a button.
• Access insights like speaker talk time, words spoken per minute, and sentiment with Conversation Intelligence.
• Fireflies.ai offers a unique Soundbite feature, allowing users to create short, impactful audio clips from their recorded meetings and calls. These Soundbites make it easy for users to highlight key moments, share insights, or recap important discussions in a more dynamic and engaging format.
• Integrate seamlessly with 40+ apps, including CRM and project management platforms.
• Take advantage of the GPT-4 powered bot, AskFred, for answering questions and generating post-meeting emails.

Pricing

Free: $0
Pro: $10/month
Business: $19/month
Enterprise: Custom

2. Trello

Trello is a visual tool for your team to handle all sorts of projects, workflows, and task tracking with ease. Trello is one of the most popular platforms for collecting feature requests.

Despite not being designed for feature requests, many software companies use it because it's free. Although, you won't find advanced features like upvoting, a changelog, or public roadmaps.

Key Features

• Custom backgrounds and stickers
• User-friendly Kanban boards
• Widgets for the iOS and Android mobile apps
• Two-factor authentication for added security

Pricing

Free: $0
Standard: $5
Premium: $10
Enterprise: $17.5

3. UserVoice

UserVoice gives B2B and SaaS companies the needed insights to deliver the products and features users want most. Plus, you can see how customers react to your responses to feature requests, helping you gauge if you've made the right call.

UserVoice has top-notch integrations, user segmentation, and customer satisfaction ratings. However, it's worth noting that they only offer premium plans, making them less suitable for small and medium-sized businesses.

Key Features

• In-app widget
• Feature announcements
• Integration with Salesforce, Slack, and Zendesk
• Surveys for Customer Satisfaction and Net Promoter Score

Pricing

Essentials: $699/month
Pro: $899/month
Premium: $1349/month
Enterprise: Custom

4. Savio

Savio’s user-friendly experience makes it easy to gather and keep track of feature requests. It also helps you sort out the valuable product feedback from the less helpful suggestions.

Key Features

• Integration with Slack, Zendesk, and Chrome
• Feature prioritization
• User feedback filter

Pricing

Essential: $39/month*
Professional: $79/month*
Business: $249/month*

*New users can try any of Savio’s plans for free for 14 days.

5. Canny

Canny makes managing customer feedback easy. It allows you to gather feedback, showcase a public roadmap, and announce product updates, all conveniently in one place.

Canny's free plan offers 2 idea boards, 1 roadmap, and 1 integration. However, upgrading to customized plans is costly, and it's worth exploring other options.

Key Features

• Automated or manual feature request management
• Public roadmap
• Public and private feedback boards
• Feedback analytics
• User segmentation
• Changelog
• Single-sign on

Pricing

Free: $0
Starter: $79
Growth: $359
Business: Contact sales

6. Feature Upvote

With Feature Upvote, you can gather all customer feedback in one online board and upvote the most crucial suggestions.

Key Features

• Private and public feedback boards
• Limitless contributors and team members
• Multiple languages
• User SSO
• Integration with Slack, Microsoft Teams, Jira, and Zapier

Pricing

Bootstrapper: $49
Standard: $99
Enterprise: Contact Sales

7. Sleekplan

Sleekplan is a handy user feedback tool that lets you gather customer opinions for products and feature requests through boards, satisfaction surveys, and more.

Sleekplan has a strong free plan, making it a reliable choice. However, it falls short on integrations, which makes it difficult to centralize all your feature requests.

Key Features

• Changelog and Roadmap
• Custom domains and feedback widgets
• Integration with Chrome and WordPress

Pricing

Indie: $0
Starter: $13
Business: $38
Enterprise: Custom

8. ProdCamp

ProdCamp easily gathers feedback from digital channels, meetings, interviews, and customer service interactions. You can find specific feature requests with the platform's search tool.

Key Features

• In-app feedback
• Chrome extension
• Public roadmap
• RICE (Reach, Impact, Confidence, and Effort) prioritization
• Impact-effort matrix

Pricing

Free: $0
Startup: $99/month
Business: $299/month
Enterprise: Custom

9. Nolt

Nolt provides both private and public feedback boards to gather valuable insights. Private boards are for your team or a specific customer group, while public boards are open to everyone, allowing users to suggest new features or improvements.

Nolt is a decent choice for feature requests, thanks to SSO on all plans. However, the absence of a changelog feature means requiring an additional tool, impacting the overall affordability of their pricing.

Key Features

• Idea upvoting
• Single Sign On
• Anonymous voting
• Custom branding

Pricing

Essential: $29
Pro: $69
Enterprise: Contact sales

10. UserInput

UserInput is a customer research service that helps businesses uncover the improvements and features users desire on their websites.

UserInput is handy for gathering feedback when you're short on current customers. However, it can't collect feedback from apps, and no free trials are available.

Key Features

• User testing and feedback
• One-time price

Pricing

1 reviewer: $29
5 reviewers: $99
10 reviewers: $179
25 reviewers: $399

Feature request template

Here's a feature request template you can use to collect customer opinions and suggestions.

Which feature request tool fits you best?

Before finalizing a feature request tool, check what budget suits you and what features work best for you.

Overall, Fireflies is an excellent feature request tool due to its robust capabilities. It can record and transcribe customer calls to ensure you capture all requests.

Moreover, Fireflies provides seamless platform integration, efficient meeting transcription, and insightful analytics. The AI-driven system enhances collaboration, making it easy to collect, manage, and prioritize feature requests, ensuring a streamlined and effective feedback process for teams.