Best Sales Call Recording Software in 2026: 8 Tools Ranked for Sales Teams

Sales call recording software starts to look very different once you get past basic recording and transcription. Some tools focus on AI notes and CRM updates. Others are built for sales coaching, deal reviews, and revenue forecasting.

For most sales teams, Fireflies is our top pick. It covers recording, transcription, AI summaries, and CRM automation without the complexity of a larger enterprise sales platform. Gong makes more sense for large revenue teams that need deeper deal intelligence and forecasting.

We compared eight sales call recording tools based on their sales features, integrations, pricing, free plans, and the type of team each one works best for.

What Is a Sales Call Recording?

A sales call recording is an audio or video copy of a conversation you have with a prospect or customer. You can replay it later to check exactly what the buyer said about their needs, budget, timeline, or next steps instead of relying on notes you took during the call.

You can pick up things you missed the first time too. Maybe the buyer mentioned another decision-maker, brought up a competitor, or gave you a deadline you didn't write down. You can also listen to how you handled the call, including how much you talked, the questions you asked, and how you responded to objections.

Most teams record calls through their phone system, video meeting platform, or a dedicated call recording tool built for sales.

Is Recording Sales Calls Legal?

Recording sales calls can be legal, but the rules depend on where the people on the call are located. Most U.S. states follow one-party consent rules, meaning one person on the call needs to consent to the recording. Other states require consent from everyone on the call.

If your rep and customer are in different states, check the laws in both places before recording. Interstate calls can get complicated when the consent rules don't match. International calls need the same care because recording and privacy laws vary by country.

Even if only one person's consent is required, telling the customer that you're recording is a good practice. Give them a clear notice before the recording starts and follow any consent requirements that apply to the call.

For a state-by-state breakdown, see our guide to call recording laws by state.

Top Sales Call Recording Software Compared

Selecting the right sales call recording software can help your sales team track deals and coach reps. Here is a quick look at how these tools compare on main use cases, prices, and free options.

1. Fireflies: Best for Sales Teams That Need AI Automation and 100+ Integrations

Fireflies helps sales teams automatically record, transcribe, and take notes during meetings across all major video call tools. It delivers high-accuracy notes in over 100 languages, with 99% accuracy in English.

The software saves reps hours of manual work by generating clear AI summaries and action items right after a meeting finishes. It also includes AI Skills for CRM autofill to identify BANT or MEDDICC signals and sync them directly to your CRM.

For quick follow-ups, the built-in AI assistant AskFred answers questions about past calls and drafts customer emails. Teams can also use Live Assist for real-time coaching while calls are happening and link everything together with over 100 app integrations.

Free tier: Free plan gives you unlimited transcription and 3 AI summaries a month..

Pricing: Paid options start at $10 a month for each user when paid yearly.

2. Gong: Best for Enterprise Revenue Intelligence and Deal Forecasting

Gong is built for very large sales teams that need deep visibility into high-value deals and pipeline trends. The platform pulls data into a revenue intelligence dashboard from phone calls, emails, and video chats.

It analyzes customer interactions to build deal forecasts that help leadership predict revenue. Sales managers can easily pinpoint deal risks and winning rep behaviors using centralized coaching dashboards.

For larger teams working across markets, Gong supports 70+ languages and connects with more than 100 enterprise tools.

Free tier: There is no free version available.

Pricing: Not published. Contact sales for a quote.

3. Chorus by ZoomInfo: Best for ZoomInfo Stack Users

Chorus is ZoomInfo's call recording and conversation analytics tool. It automatically captures sales meetings and lets teams score calls against sales methodologies like BANT or MEDDICC to see how reps are performing.

Managers can track topics across calls and jump to the parts of a conversation where they came up. Chorus combines call insights with emails and pipeline activity, which can help managers spot deals that may be at risk.

For teams already using ZoomInfo, Chorus works with the company and prospect data they already have in the platform. Reps can use ZoomInfo company data and buyer intent alongside their conversation data instead of keeping the two separate. For a full side-by-side comparison of Chorus and Fireflies, see our Chorus vs Fireflies guide. 

Free tier: There is no standalone free version available.

Pricing: Custom pricing. Contact ZoomInfo sales for a quote.

4. Salesloft: Best for Sales Teams Already Using Salesloft Cadences

Salesloft includes call recording and conversation analytics within its sales engagement platform. Outbound teams can manage calls alongside the email, phone, and other outreach they already handle through Salesloft cadences.

That means reps can review customer conversations in the same place they do their daily outreach. Managers can listen to recordings, analyze calls, and coach reps there too.

Salesloft also offers two-way CRM sync, so call activity and other engagement data can move between Salesloft and your CRM. If your team already uses Salesloft every day, this keeps call data tied to the customer records reps are working with.

Free tier: There is no free tier available.

Pricing: Not publicly listed. Contact Salesloft for a quote.

5. Fathom: Best for Small Sales Teams That Want a Strong Free Tier

Fathom gives individual reps and small teams a lot without asking them to pay first. The free plan includes unlimited recordings and transcription, with 5 advanced AI summaries a month. You can get started without entering a credit card.

That makes Fathom useful for a rep who mainly wants meetings recorded and transcribed without worrying about monthly recording limits.

The tradeoff comes when a team needs more from its meeting data. Some CRM features and team controls sit behind paid plans, so growing sales teams may eventually need to upgrade. But for individual reps or small teams trying an AI meeting assistant for the first time, the free plan covers a lot.

Free tier: Unlimited recordings and transcription, with 5 advanced AI summaries a month, free forever, with no credit card required.

Pricing: Team plan starts at $15 a month per user, billed annually, with a minimum of two seats.

6. Otter.ai: Best for Teams That Want a Live Transcript During Calls

Otter.ai gives you a live scrolling transcript while the meeting is still happening. People on the call can follow the conversation in real time, add comments, highlight parts of the transcript, and tag action items.

It works across Zoom, Microsoft Teams, and Google Meet, and it isn't limited to English. Otter supports transcription in English, Spanish, French, German, Japanese, and Chinese. That makes it useful for teams that care more about following and working with the transcript during a call than analyzing it afterward for sales performance.

Otter has fewer sales-specific analytics and deal intelligence than platforms like Gong. The free Basic plan also caps you at 300 transcription minutes each month. See more in Fireflies vs Otter.

Free tier: Free Basic plan, capped at 300 minutes a month.

Pricing: Pro plan starts at $8.33 a month per user, billed annually.

7. tl;dv: Best for Teams Using Video Clips for Sales Coaching

tl;dv is built around recorded meetings and the moments inside them. Teams can search across past calls to find specific customer questions, quotes, or objections, then turn those moments into short video clips.

Reps can add clips to CRM records, so anyone looking at a deal can see what the customer actually said. The clips can also be shared outside the sales team. A manager might use one to coach a new rep, while product or marketing can see customer feedback without sitting through the entire call.

That makes tl;dv a good choice for teams that get a lot of use from recorded call clips rather than transcripts alone. There is a free plan if you want to start there, while the paid plans add more AI and sales features.

Free tier: Free plan available, no credit card required, with limited features.

Pricing: Pro plan starts at $18 a month per user, billed annually.

8. Avoma: Best for Mid-Market Teams That Want Structured Deal Reviews and Coaching

Avoma sits between a meeting assistant like Fireflies and an enterprise sales platform like Gong. Its meeting templates give reps set places to record pain points, budget, the decision process, competitors, and next steps.

Managers get coaching scorecards for reviewing calls, while teams can work from shared notes when discussing a deal. Avoma can then sync those structured notes with the CRM, so the information from a call stays with the deal record.

The pricing needs a closer look if you want Avoma for sales coaching and analytics. The $19 Startup plan covers the base recorder, while conversation intelligence and revenue intelligence are sold as separate add-ons. So a sales team that needs those features will pay more than the starting price suggests.

Free tier: There is no free plan available.

Pricing: Base Startup plan starts at $19 a month per user, billed annually. Sales coaching and analytics require additional paid add-ons.

Which Sales Call Recording Software Is Right for Your Team?

The best choice depends on what you need from your calls after they're recorded. Some teams want automated notes and CRM updates. Others need sales coaching, forecasting, or an easy way to share clips from calls.

Here's where each tool makes the most sense.

What to Look for in Sales Call Recording Software

The features you need depend on how your team plans to use its call recordings. Think about the quality of the notes, what happens to them after the call, and whether managers need them for coaching.

A good sales call recording tool should have:

• High transcription accuracy so managers have reliable notes for call reviews and rep training.
• AI summaries and action items so reps don't have to write up notes and next steps after every call.
• Direct CRM integration so call notes and meeting details go to the right deal record automatically.
• Call analytics such as talk-to-listen ratios and filler word tracking for sales coaching.
• Pricing that works for your team size since per-user costs can add up quickly as you hire more reps.
• Consent and compliance features to help with recording notifications across different states and countries.

Best Practices for Recording Sales Calls

Before recording a sales call, check the laws where your customers are located. Consent rules vary by state and country, so reps need to know when to ask for permission and what to tell the customer.

Give your reps a standard way to explain why the call is being recorded. This keeps everyone following the same process and avoids a different explanation on every call. After the call, limit who can listen to the recording, store it securely, and decide how long it should be kept. Remove sensitive customer information when needed.

Clear audio and accurate transcripts make calls easier to review. CRM integration can also send notes and call details to the right deal record, so reps don't have to enter them by hand.

Write down your recording rules and train your sales team on them. Reps should know what to do if someone doesn't want to be recorded and how to handle recordings after the call. Managers can use the recordings for coaching. Review calls together, share good examples with new reps, and point out places where individual reps can improve.

Check your recording rules regularly because privacy laws can change. If your team calls customers in other countries, our guide to GDPR call recording best practices explains the rules for calls involving people in the EU.

How Sales Teams Use Call Recordings to Win More Deals

Sales managers can listen for what their best reps do differently. How do they handle the first objection? What questions do they ask during discovery? Save those examples and play them during coaching sessions.

For new hires, save three to five calls where a rep handled an objection well or had a strong discovery call, and keep them in a shared folder. Let them hear how experienced reps handle real conversations before they start taking calls themselves.

Product teams can learn from these calls too. Hearing the same feature complaint from several customers tells them much more than hearing about it secondhand from sales. They can hear what customers say about features, competitors, and pricing for themselves.

Reps should listen to their own calls from time to time. They can check how they handled objections, how they closed the call, and how much they talked compared with the customer.

Calls can bring up details a rep missed the first time. A customer may have mentioned a competitor or an upcoming budget cycle without the rep picking up on it. That gives the rep something concrete to address next time.

Longer deals are another reason to keep recordings. When several people are involved over weeks or months, reps can go back and check what was promised, what the customer agreed to, and what needs to happen next.

Frequently Asked Questions

What is the best software to record sales calls?

For most sales teams, Fireflies is our top pick. It records and transcribes calls, supports over 100 languages, and connects with the apps sales teams already use. Gong makes more sense for large enterprise teams that need deal intelligence and revenue forecasting.

Is it legal to record sales calls without telling customers?

It depends on where everyone on the call is located. Some places require consent from only one person, and others require consent from everyone on the call. Check the laws that apply before recording. See the legal section above for a more detailed breakdown.

What call recording software do most sales teams use?

There isn't reliable public data showing which sales call recorder has the largest market share. Fireflies, Gong, and Otter.ai are among the better-known options for recording meetings, reviewing transcripts, and keeping track of customer conversations.

How much does Gong cost for small teams?

Gong doesn't publish standard pricing. You need to contact its sales team for a custom quote. The platform is aimed primarily at larger revenue teams, so small teams should compare the quote with simpler sales call recording tools before deciding.

What is a cheaper alternative to Gong for sales call recording?

Fireflies is one option if you need sales call recording and AI features without Gong's enterprise pricing model. Our best Gong alternative guide compares the two in more detail.

Can I record sales calls for free?

Yes. Fireflies, Fathom, Otter.ai, and tl;dv all offer free plans for recording or transcribing meetings. The limits vary by tool, so check the recording minutes, meeting length, storage, and included features before choosing one.

What is the difference between Gong and Fireflies for sales teams?

Gong is aimed at larger revenue teams that need deal intelligence, coaching, and revenue forecasting. Fireflies focuses on recording, transcription, AI summaries, CRM updates, and automating work after sales calls.

Does Fireflies record phone calls?

Fireflies doesn't directly record regular cellular calls from your phone. It can work with cloud phone systems and dialers such as Aircall, RingCentral, Zoom Phone, Dialpad, and Quo (formerly OpenPhone). Calls recorded through a supported integration can then be imported into Fireflies for transcription and analysis. The Fireflies mobile app can record in-person conversations, but it isn't a native cellular call recorder.

What is the best call recording software for small sales teams?

Fireflies and Fathom are two good options for smaller teams. Fireflies.ai gives teams more automation and integrations, while Fathom has a free plan with unlimited recordings for individual users.

How do I use sales call recordings to train my team?

Managers can review recordings to see how reps handle discovery, objections, pricing questions, and next steps. You can also save strong examples for new reps to learn from and use call analytics to find areas where individual reps need more coaching.